01
SignalGate
Call entry, source detection, spam filtering, first-intent capture, and triage before deeper qualification begins.
Architecture
The VoxHQ Voice OS
Branded modules that answer, qualify, route, follow up, and log — under SAAP control.
System diagram
Modules sit above a SAAP control base. TrustGrid carries logging and handoff into every path.
Module deep-dives
Each module owns a stage of the call. Together they form a controlled business workflow — not an open-ended chatbot.
02
IntentCore
Caller intent analysis, lead qualification, required questions, and workflow selection based on what the business allows.
03
RouteLogic
Smart transfer rules, calendar routing, CRM updates, SMS links, and escalation paths to the right human or system.
04
RevenueLoop
Missed-call recovery, no-show follow-up, old-lead reactivation, and booking nudges after the live conversation ends.
05
TrustGrid
SAAP-backed workflow boundaries, call logs, audit trails, approved actions, and human handoff controls.
Call journey
Inbound → modules → handoff, follow-up, or log — with TrustGrid / SAAP under every step.
Human handoff & approved actions
Voice OS does not invent authority. RouteLogic and TrustGrid only execute actions the deployment has approved — book, text, transfer, escalate, or log.
When a caller needs a person, the system hands off with context instead of dumping an unexplained transfer.
Follow-up & RevenueLoop
Missed calls and unfinished bookings do not have to die in voicemail. RevenueLoop runs the recovery and reminder paths you define.
Logging / audit
TrustGrid records call state and decisions for operators who need an explainable trail. This is operational logging — not a compliance certification claim.